How to keep your cool and stay in charge

The next time you’re about to say something in a conversation that’s bordering on an argument – remember PBS.

Listening to Secrets and How to do it Right.

If someone is about to open their heart to you – like sharing a secret, a deep frustration, or even a relationship breakdown….

If you want to have better conversations, then learn how to ‘Revoice’

A simple way to double check your understanding.

We don’t listen to understand

“Most of us don’t listen with the intent to understand. We listen with the intent to reply” – Stephen Covey

Guilty!!